As an approachable leader and champion for both the multifamily industry and my company, I’m asked almost daily how to get to the next level. They’ve taken classes, have a degree, a designation or two and yet their career with their current company is at a standstill. Professionals want to grow, to make more money, to be challenged, to feel like they’re making a contribution, to make their mark… but they’re often unsure about how to find a new position.
I hadn’t been in Multifamily housing in a few years… instead I left and worked with the Dale Carnegie Training Organization, honing my craft and providing training solutions and direction to businesses across the globe. I was, however, eager to get back to my first love… the Apartment Industry!
Things hadn’t really changed much… on one hand, I was glad, because I could get right back into the swing of the “business” without missing a beat on the other hand, I couldn’t believe that evolution hadn’t really happened. It was “the same old”…
Let’s face it… the internet is NOT a fad (sorry Al Gore) and the role both the internet and computers play in our business is vast and ever growing. Let’s take a look at what parts of our business are computer and/or internet based:
• Communication (with Colleagues & Prospects)- Email, usually Outlook is used in our business
• Learning Management Systems- Does your company offer online learning?
• Property Management Software- On our computers and generally on the internet
• Social Media
• Rent Payments- A good portion of us allow residents to pay online
• Advertising- Our biggest source of traffic, in a lot of instances is apartments.com
• Weekly/Monthly Reports- Excel and Word play a big role in how we relay information
• Performance Appraisals- Many are integrated into our HRIS systems, which are internet based
• Payroll Time Tracking- Does anyone use a manual system anymore?
• New Colleague Orientation- Unless your company is 100% local, the internet is often used
• Accounting- Most accounting departments use our property management software in conjunction with computer and/or internet based financial software
• Payroll- The majority of us rely on Direct Deposit, which uses a computer to transmit.
Interview by Gena Taylor from Maestro e-Learning. For the online interview click here: http://maestroelearning.com/blog/entry/veteran-trainer-explores-the-list-of-pros-and-cons-of-e-learning-interview